Privacy Policy

Last Updated: December 2025

1. Our Commitment to Your Privacy

A Cozy Journeys ("we," "us," or "our"), located at Van Spilbergenstraat 185, Amsterdam, Netherlands is committed to protecting your privacy in accordance with the European GDPR regulations. This policy outlines how we collect, use, and safeguard your personal information as a physical dining and recreation destination.

This information may include your name, email address, phone number, and preferences related to our offline entertainment services.

2. Information We Collect

We collect information necessary to provide a "comfy" and personalized guest experience. This includes:

Contact Details: Name, email address, and phone number for event bookings and venue tours.
Dining Preferences: Dietary requirements and allergies to facilitate safe food preparation by Chef Migo Razon and our culinary team.
Event Logistics: Company name and professional details for corporate conferencing and gala coordination.
Payment Information: Processed securely for deposit holdings and beverage packages.

3. How We Collect Data

Data collection occurs through our land-based operations and official digital channels:

Online Booking Forms: For restaurant reservations, private suite hire, and "fun money" gaming packages
On-Site Interactions: Information provided during your visit to our physical The Netherlands suites
Technical Cookies: Standard web analytics to improve site performance and "Offline" verification for search engines

4. Purpose of Data Use

We use your information exclusively to facilitate physical hospitality services:

To manage and confirm your on-premises event schedule
To ensure Chef Migo Razon’s "Family Style" menu meets your group’s specific dietary needs
To coordinate technical requirements for live music and entertainment bookings
To comply with Responsible Service of Alcohol (RSA) and Responsible Gambling regulations regarding our "fun money" entertainment

5. Disclosure of Information

We do not sell your data. We only disclose information to:

On-Site Staff: Relevant kitchen and event coordinators to execute your event
Third-Party Tech Support: Secure booking platforms and AV technicians required for venue operations
Legal Authorities: When required by Australian law or to enforce our venue safety policies

6. Data Security & Storage

Your data is stored securely using industry-standard encryption. As a land-based establishment, we also maintain physical security protocols to protect information held on-site at our Castlereagh Street location.

7. Gambling Responsibility & "Fun Money"

A Cozy Journeys provides non-wagering "fun money" entertainment. We do not collect data for the purpose of real-money online gambling. We support the "Gamble Responsibly" initiative and provide contact details for support services (1800 858 858) within our physical gaming suites.

8. Access and Correction

Under the Privacy Act, you have the right to access the personal information we hold about you. To request a copy or update your details, please contact our On-Site Event Manager at our physical address.

9. Contact Us

A Cozy Journeys Van Spilbergenstraat 185, Amsterdam, Netherlands
Phone: +3147399925
Email: privacy@acozyjourneys.com

10. Contact Information

If you have questions regarding this Privacy Policy or how your information is handled, please contact us:

Email: privacy@acozyjourneys.com
Phone: +3147399925
Address: ul. Kobielska 61
Amsterdam
Netherlands